If any other payment method was used you'll need to explain this in the support ticket. The full Billing Address on the PayPal Account.It helps to have your steam inventory open in a browser window while you use the desktop app to restore the games. If a game was purchased through Steam using a PayPal account, please provide: you go to support > games > type in the game > select it from the search > click on 'item is missing from my library'. The last four digits of the credit card number - Do not provide the full credit card number.The Card Type (Visa, MasterCard, Discover, American Express).If a game was purchased through Steam with a credit card, please provide the following: Write your Support Ticket Number on the quick reference card or CD Key sticker below the code in permanent ink.

If retail software is registered to the account, attach a digital photo or scan of the CD Key registered to the account. Please note: do not reply to this answer with any of the following information, this needs to be sent to Steam Support only

Steam are going to ask for confirmation of who you are (Steam call this 'Proof of Purchase'), this can normally be provided in the following forms. While waiting your support ticket, choose *STEAM* as the product and Account Questions and Steam Guard/Email Verification as the categories. If you're unable to access the email address attached to your Steam account, you will need to raise a ticket via Steam Support - Regaining access to your lost Steam Account and resetting your account credentials.

Why is steam telling me to close steam